Course Kits and Delivery
All of our courses feature an accompanying kit, designed exclusively to match the course and to help you follow the instruction and technique.
The content of our kits are variable for each course and feature the range of threads and materials to match the necessary projects. They have been designed by our Tutors and carefully sourced from a range of suppliers to match the materials needed.
Kit Delivery
Our standard practice is to ship kits within five working days of receiving the order. The price of shipping is dependent on location and is confirmed when you purchase a course. The price of shipping is typically £4.99 for UK delivery and £14.99 for delivery to other international locations.
All kits are sent using Royal Mail, the UK postal service. We use this service to ship both domestically and internationally. When your kit ships, you will receive an email with a tracking number that you can use to track your parcel.
For UK customers, kits are shipped Royal Mail Tracked 48. Delivery should be on the second working day after shipping.
For international customers, kits are shipped with a 'tracked' or 'signed' service depending on destination. Delivery should be 7-10 days. International customers are responsible for all import taxes or other import fees for their respective country.
Unfortunately, due to EU VAT legislation regarding the supply of digital content, we are not currently able to offer our Self-Paced Video Online Courses to customers within the EU. Our aim is, and has always been, to make our courses available for everyone and we are sorry that we are not able to sell RSN video online courses to our EU customers at this time. We will continue to keep you updated.
We are reliant on Royal Mail and their international partners for delivery reliability and final delivery dates, these can vary for reasons beyond our control. If you have any need to contact us about delivery you can do so here.